Opinions expressed on this website represent the views of Tatton Asset Management PLC at the time of publication. These are subject to change, and should not be interpreted as investment advice.
Tatton Asset Management PLC has taken all reasonable precautions to ensure that all facts stated on this website are true and accurate in all material respects, and that there are no other material facts or opinions which have been omitted where the omission of such would render this website misleading.
We take all complaints seriously and aim to resolve them fairly and quickly. The information below provides an overview of how we deal with complaints and how long it takes.
If you want to make a complaint please send full details to:
Tatton Asset Management PLC
Cheshire SK9 3ND
Phone: 020 7190 2959
Once we have received your complaint we will try to resolve it straight away, however, if we are unable to:
- Within 5 working days of receiving your complaint we will confirm receipt of your complaint and who will be dealing with it.
- Within 4 weeks we will let you have our final response, or explain why we are unable to provide our final response and when we expect to be able to provide it.
- Within 8 weeks we will let you have our final response, or explain why we are unable to provide our final response and when we expect to be able to provide it.
If you are unhappy with our final response or any delay you can refer your complaint to:
The Financial Ombudsman Service
The Financial Ombudsman Service offers a free, independent complaint resolution service.
You have the right to refer your complaint to the Financial Ombudsman Service free of charge – but you must do so within 6 months of the date of the final response letter.
If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances.
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